Delivery and Returns

Order processing

We process orders within 1-5 business days. If exceptional circumstances prevent us from dispatching your order within these deadlines, we will notify you.

Monday to Thursday from 9 a.m. to 4 p.m.
Friday from 9 a.m. to 2:30 p.m.


Quebec + Ontario
Free from $75 purchase
Rest of the World
Free from $150 purchase


To Canada , delivery times vary from 2 to 5 working days depending on the destination. All packages are sent by Canada Post Expedited Parcel Trackable or UPS Standard.

For international destinations , delivery times vary from 5 to 15 working days depending on the destination. All packages are sent by Tracked Packet TM International from Canada Post.

  • Recipients outside of Canada are responsible for all surplus fees (taxes, duties, customs charges, etc.).
  • Bonnetier can ship orders to EU countries.
  • U.S. and International orders are not subject to Canadian taxes


Of course, if you are not completely satisfied with the items you have ordered, you can return them within 30 days of receiving your package. The packaging and labels must be intact and the items must not have been worn (excluding fittings).

We will credit your original method of payment for the amount of the returned items, once the merchandise has been received and checked.

Please note that delivery costs are non-refundable except in the event of a defect or error on our part (yes yes, it could happen to us: we are human beings after all)

To return an item, please contact us and provide your name, address, and reason for return. We will contact you within two working days to send you the information necessary for the return.

Returns from outside of Canada are at the customer's expense.


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